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What to expect from a restoration visit

From the first assessment to a drying plan.

Before a visit

Wait for a provider to confirm an appointment and arrival window. Make sure an authorized adult can be present, and tell the provider about access issues, electrical hazards, or possible sewage contamination.

Assessment and estimate

A provider may inspect affected materials, measure moisture, and identify drying needs. Ask for a written scope of work, pricing, proof of insurance, and any locally required licenses.

Extraction and drying

If authorized, a provider may extract water and position drying equipment. Drying often requires follow-up measurements; the timeline varies by materials and extent of damage.

Repair and reconstruction

Drying is not the same as rebuilding. Clarify whether replacing drywall, flooring, or other finishes is included or requires a separate agreement.

More useful information

Water damage: what to do firstYour water damage insurance checklistDo I need a plumber or a restoration pro?Drying your home and understanding mold risk